Overheating during charging of a power station may be caused by issues with the charger, the environment, or internal faults. If your power station exhibits any of the following issues, follow the steps below to troubleshoot and resolve the overheating problem.

Symptoms:

1. Charger Overheating:The charger becomes excessively hot to the touch.
2. Power Station Surface Heating:The surface of the power station feels unusually warm.
3. Abnormal Heating with Odor or Smoke:The power station emits an unusual smell, or smoke is visible during charging.

Steps to Resolve Overheating During Charging:

• Step 1: Check the Charger:

A charger in normal operation may have a surface temperature up to 60°C/140°F, which is considered normal.

If the charger feels excessively hot, check its ventilation and ensure there are no objects covering its surface. Covering the surface can impede heat dissipation, causing overheating. Remove any obstructions immediately.

If there are no coverings and the charger’s surface temperature exceeds 60°C/140°F, the charger may be faulty.

• Step 2: Check the Power Station Display:

During normal charging, the heat generated by electrical current may cause a localized increase in temperature.

Check the power station’s display to confirm the charging power. If the charging power is within the rated range, place the power station in a well-ventilated area to reduce heating.

• Step 3: Inspect the Power Station During Charging:

If the charging power is abnormal and accompanied by odors or smoke, this indicates an internal fault.

Immediately stop charging, disconnect the power station, and place it in an outdoor, well-ventilated area.

Important Notes:

If the issue persists or the device shows signs of significant overheating, contact customer service for further assistance. Do not use the charger or power station until the issue has been resolved.